Refund & Returns Policy

Return Eligibility

Change-of-mind returns must be unopened, unused, and in original packaging. Proof of purchase is required. This policy does not limit rights that cannot be excluded under applicable law.

Return Window

Contact Makipmo within 30 days after delivery to request a return. Returns must be approved before dispatch.

Non-Returnable Items

Opened or used items are not eligible for change-of-mind returns. Defective, damaged, or incorrect items are handled separately; contact us promptly.

Damaged or Incorrect Orders

Email your order number and a description of the issue. Include photos when useful; support will provide next steps.

Refund Process

Approved refunds are returned to the original payment method after receipt and inspection.

Refund Processing Time

Makipmo aims to submit an approved refund within 5–10 business days after inspection. Your payment provider may need more time to post it.

Exchanges

Exchanges depend on availability. Contact support first.

Return Shipping

Customers pay return shipping for change-of-mind returns. For damaged, defective, or incorrect items, contact support for instructions.

Cancellation

Request cancellation before the order enters fulfillment. Cancellation cannot be guaranteed after fulfillment begins or after shipment.

Contact Information

contact@makipmo.com | +1 (571) 246-4504 | 510 Compass Point PLZ SE, Leesburg, VA 20175 | Support 24/7